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News, research, companies, and AI tools connected to Customer Communication.
Estimatic introduced an AI-powered website widget that provides a preliminary repair estimate while collecting customer contact information for follow-up. The product is aimed at helping collision shops respond to potential customers after hours, but its estimates should be treated as an initial lead-generation tool rather than a final repair plan.
An AI assistant is software that uses artificial intelligence to answer questions, organize information, draft content, or help a person complete a task through conversational or other interfaces.
Automation is the use of technology to complete a task or workflow with reduced manual effort. Automation may use fixed rules, artificial intelligence, or a combination of both.
Data privacy concerns how personal, vehicle, claim, image, and business information is collected, used, shared, retained, and protected.
First notice of loss is the initial report to an insurer that an accident, damage event, or other covered loss has occurred.
Generative AI is artificial intelligence that creates new content—such as text, images, audio, video, or code—based on patterns learned from training data and instructions supplied by a user.
A large language model is an AI model trained on extensive text data to understand and generate language, answer questions, summarize information, and perform other language-based tasks.
Natural language processing is a field of artificial intelligence focused on enabling computers to analyze, understand, and generate human language.
A prompt is the instruction, question, context, or example supplied to a generative AI system to guide the response it produces.
Bdeo develops visual-intelligence technology for insurance companies. Its products use guided image and video capture, computer vision, and artificial intelligence to support remote assessment and claims workflows. Within motor insurance, Bdeo’s technology helps collect vehicle-damage evidence, identify visible damage, support claims triage, and provide structured information to claims professionals. Its platform is intended to assist…