AI Glossary

First Notice of Loss

First notice of loss is the initial report to an insurer that an accident, damage event, or other covered loss has occurred.

Also known as: FNOL; first notification of loss

Why it matters in collision repair

Digital FNOL systems can collect accident details, vehicle information, photographs, and customer responses that later support claim routing, damage assessment, and repair planning.

Collision-industry example

After a collision, the policyholder receives a link that collects incident details and guides the capture of vehicle photos for the new claim.