AI Glossary

Natural Language Processing

Natural language processing is a field of artificial intelligence focused on enabling computers to analyze, understand, and generate human language.

Also known as: NLP; language AI; computational linguistics

Why it matters in collision repair

It can help extract information from repair notes, summarize claim documents, classify customer messages, power chatbots, and make technical information easier to search.

Collision-industry example

A claims platform analyzes adjuster notes and identifies references to possible suspension damage for follow-up.