AI Glossary

Automation

Automation is the use of technology to complete a task or workflow with reduced manual effort. Automation may use fixed rules, artificial intelligence, or a combination of both.

Also known as: Workflow automation; process automation

Why it matters in collision repair

Collision businesses use automation for appointment reminders, status updates, parts ordering, documentation, claims routing, and production management. Automation is not automatically the same as AI.

Collision-industry example

When a repair order changes stages, the shop-management system automatically sends the customer a status message.