AI Glossary

Straight-Through Processing

Straight-through processing is a workflow in which qualifying transactions or claims move through defined steps automatically with little or no manual handling.

Also known as: STP; touchless claims processing; automated claims processing

Why it matters in collision repair

In auto claims, STP may automate intake, triage, damage assessment, estimating, or payment for claims that meet an insurer's rules while sending exceptions to people for review.

Collision-industry example

A low-severity claim that satisfies the insurer's eligibility rules proceeds from photo intake to an initial estimate without waiting for a traditional field inspection.