AI Glossary

Claims Triage

Claims triage is the process of sorting new claims by factors such as severity, complexity, repairability, urgency, and the type of review they require.

Also known as: Claim routing; intelligent triage

Why it matters in collision repair

AI-assisted triage can help route straightforward claims quickly while directing complex, high-risk, or uncertain cases to experienced adjusters and repair professionals.

Collision-industry example

A claim with minor visible bumper damage is routed to a photo-review workflow, while a claim showing possible structural damage is assigned to an appraiser.